Refund and Returns Policy

Everest Pharmaceuticals Ltd is committed to customer satisfaction and offers a flexible return/replacement and refund policy. The following are the specifics of our return policy and refund process:

Delivery Policy:

• Inside Dhaka - 5 days
• Outside Dhaka - 10 days

Return/Replacement Policy:

Under the following conditions, a customer is eligible for a return:

1. The item needs to be unused and unopened in its original condition.
2. The item’s packaging/box or seal must be unbroken. Do not accept the delivery if the package appears to be tampered with.
3. A return is not applicable if the product details page indicates that it is non-returnable.
4. A return is not applicable for insulins, vaccines, or other heat-sensitive and refrigerated goods.
5. If the item received is damaged, defective, incorrect, or missing and meets the above conditions, you can request a return by contacting our customer service team within 7 to 10 working days.

Refund Policy:

The standard timeline for the refund is 7 to 10 working days.

Customers may request a refund for the following reasons:

1. If the product arrives damaged, defective, incorrect, wrongly priced, or incomplete, they may request a refund.
2. Their refund will be processed within 7 to 10 working days if eligible. In exceptional cases, the processing time may take longer.